Office Policies

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Our Mission

Girl_1.jpgAt El Paso Pediatric Associates, we have been dedicated to serving the children of El Paso for over 100 years, watching them grow. We want your child to lead a long, happy and productive life and look forward to partnering with you to keep your child healthy!

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

  • Saddle Bronc Office
    Monday – Friday: 8:15 a.m. – 5:00 p.m.
  • Belvidere Office
    Monday – Friday: 8:15 a.m. – 7:00 p.m.

To serve you better, we are open every day of the year, including weekends and holidays. As a reminder, we accept 8:00 a.m. walk-ins and are available through lunch hours by appointment.

During the summer months, we will adopt summer hours where we will be open from 8:00 a.m. to 5:00 p.m.

Appointments

Your scheduled appointment time has been reserved specifically for your child. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. If you cancel an appointment without notifying us 24 hours in advance, you are subject to being charged a $25 fee that is not billed to any insurance.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.