If you suspect that you have been exposed to COVID-19 or have symptoms related to COVID-19 (cough, shortness of breath, chest pain, high fever), please DO NOT come to the office, an urgent care, or the ER. Instead, contact the public health department at 211 or call the emergency room for further instructions.
Well visits continue!
The American Academy of Pediatrics recommends that we continue to offer well child visits so that patients can continue to receive vaccinations and screenings on time. In order to keep our offices safe and clean, we have implemented:
- Enhanced cleaning protocols.
- Dedicated exam rooms for non-infectious visits.
- Only one caregiver is allowed in the exam room with each patient.
Screening patients and caregivers
- Questionnaire about travel, exposure to COVID-19, and sick symptoms must be filled out before entering.
- Temperatures of patient and caregiver taken before entering.
- For any positive questionnaire or temperature >99F, the caregiver will be asked to wait at least 14 days to reschedule their child’s well check.
- If the patient is sick, the caregiver can use our telemedicine options if they feel the need for further evaluation.
- No walk-in appointments for the time being.
Sick patient protocol
- Sick visits by appointment only.
- Patients asked to remain in their cars while one caregiver comes to check the patient in.
- A medical assistant will come to the car to screen the patient.
- Family will wait in the car to be seen by one of our physicians.
Telemedicine options now available
We now offer telemedicine through two platforms: Vemidoc and Anytime Pediatrics
New patients: please call the front desk before using either platform
After registration, the code to make appointments for patients with El Paso Health insurance is epheppa.
For for all other insurances is eppa.
Please include the patient’s name and date of birth on the appointment reason.
Reliable resources to stay informed:
For emergencies that are life-threatening, please call 911 or go to the nearest emergency room.
Minor Emergency Treatment
We are open 364 days a year (excluding Christmas Day) and available 24 hours a day to address minor emergencies. We encourage walk-ins as early as 8 am, and will accommodate you as soon as possible. Sunday and Holiday visits are walk-in only; no appointments are needed.
During regular office hours, we can treat minor emergencies such as:
- small cuts and lacerations
- minor fractures
- eye injuries
- foreign bodies in ears and nose
- high fevers
- vomiting and dehydration
For other after-hour minor emergencies, please call the office to speak with a nurse or pediatrician. They can help you decide if your child needs to be seen right away, or if it can wait until the following morning. If you are sent to the emergency room, please contact us the next day so we can follow-up on treatment and determine if your insurance requires a referral for the ER visit.